Member Experience Supervisor

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🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Hilton Grand Vacations

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

👥 B2C

💰 Post-IPO Debt on 2024-11

B2C • Travel • Hospitality

Hilton Grand Vacations is dedicated to delivering exceptional vacation experiences to guests around the world. With a focus on creating unforgettable moments, Hilton Grand Vacations offers access to beautiful vacation locations, allowing guests to reconnect with loved ones while enjoying their travels. The company emphasizes a vibrant work environment and is committed to professional development through internships and various career opportunities in hospitality and guest services.

📋 Description

• Manage a team of Associates and implement the Coaching & Development program responsibilities. • Support Management in managing daily operations, planning, tracking, and reporting. • Ensure the team achieves its goals. • Provide outstanding owner/member customer service in an omni-channel contact center environment. • Evaluate work quality and give regular feedback and mentorship to help improve performance. • Address adherence, productivity, efficiency, quality assurance, and attendance goals. • Empower and encourage team members through positive communication and feedback. • Conduct hiring, onboarding, and performance reviews as well as disciplinary mentoring.

🎯 Requirements

• 3+ years of travel, hospitality, or customer service experience. • Managed 10+ Team Members in a contact center/work from home or hospitality industry. • Excellent verbal and written communication skills. • Self-motivated, multi-task oriented, and a problem solver. • Ability to work in a high contact volume operation. • Must be able to manage conflict. • High School Diploma or equivalent experience. • Flexible work schedule with shift rotation, including MOD on Saturday, Sunday, and major holidays. • Very occasional business travel required. • Associates or Bachelor’s Degree (desired). • Working knowledge and understanding of call center operations, terminology, and common practices (desired). • Understanding of RingCentral-CXOne or similar Workforce Management systems (desired).

🏖️ Benefits

• Competitive base pay plus commission. • Recognition Programs and Rewards. • Discounted Hilton hotel rates worldwide! • 401(k) program with company match. • Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. • Employee stock purchase program. • Tuition reimbursement programs. • Numerous learning and advancement opportunities.