Customer Adoption Manager

🕒 May 28

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Higharc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

☁️ SaaS

💰 $21M Series A on 2021-04

Real Estate • SaaS

Higharc is a company that offers a comprehensive, cloud-based platform specialized for the homebuilding industry. The platform, known as the Homebuilding Cloud, streamlines the design, sales, and construction processes by providing real-time automation, 3D visualization, and centralized data management. This enables homebuilders to design, sell, and construct homes more efficiently while enhancing buyer experience and accelerating time-to-market. Higharc's solutions integrate seamlessly across various departments, aiding in everything from plan drafting and estimating to sales and marketing, contributing to significant time savings and increased operational efficiency for construction teams.

📋 Description

• Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health. • Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value. • Guide customers beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value. • Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving. • Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall. • Translate patterns in customer friction into structured product, implementation, and account intelligence.

🎯 Requirements

• 5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs • Strong executive communication skills and the ability to independently influence senior customer stakeholders • Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers • Strong consultative and cross-functional leadership instincts • Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress • The ability to synthesize project details into an accurate account narrative without owning every administrative detail • Willingness to travel 25%, with occasional fluctuations during customer launch periods

🏖️ Benefits

• comprehensive medical, dental, and vision coverage • unlimited PTO • meaningful maternity/paternity leave to all U.S based employees that are full-time • stipend to create the ideal home office