Higharc
11 - 50 employees
🏠 Real Estate
☁️ SaaS
💰 $21M Series A on 2021-04
Real Estate • SaaS
Higharc is a company that offers a comprehensive, cloud-based platform specialized for the homebuilding industry. The platform, known as the Homebuilding Cloud, streamlines the design, sales, and construction processes by providing real-time automation, 3D visualization, and centralized data management. This enables homebuilders to design, sell, and construct homes more efficiently while enhancing buyer experience and accelerating time-to-market. Higharc's solutions integrate seamlessly across various departments, aiding in everything from plan drafting and estimating to sales and marketing, contributing to significant time savings and increased operational efficiency for construction teams.
Senior Director, Training & Support
🕒 June 1
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Higharc
11 - 50 employees
🏠 Real Estate
☁️ SaaS
💰 $21M Series A on 2021-04
Real Estate • SaaS
Higharc is a company that offers a comprehensive, cloud-based platform specialized for the homebuilding industry. The platform, known as the Homebuilding Cloud, streamlines the design, sales, and construction processes by providing real-time automation, 3D visualization, and centralized data management. This enables homebuilders to design, sell, and construct homes more efficiently while enhancing buyer experience and accelerating time-to-market. Higharc's solutions integrate seamlessly across various departments, aiding in everything from plan drafting and estimating to sales and marketing, contributing to significant time savings and increased operational efficiency for construction teams.
📋 Description
• Lead Support and Training strategy across time zones through organization design, escalations paths, coverage models, and operating cadence • Develop a High-Performing Team: Recruit, hire, train, and manage a team of training and support professionals who will become experts in the Higharc platform • Foster a culture of accountability, continuous improvement, and professional development • Work closely with the VP of Adoption to ensure alignment with the broader business strategy • Partner with the Product team to advocate for the voice of the customer and provide actionable feedback on platform functionality • Design onboarding programs that reduce implementation time and increase early adoption • Build role-based learning paths for admins, power users, and everyday users, driving ongoing adoption through enablement campaigns
🎯 Requirements
• 10+ years in Support, Training, Enablement, or Customer Education in SaaS/technology, with 5+ years leading teams • Strong understanding of B2B SaaS delivery models, onboarding motions, and customer lifecycle • Hands-on experience with LMS / e-learning tools and building structured learning programs • Experience building certification programs and credentialing
🏖️ Benefits
• comprehensive medical, dental, and vision coverage • unlimited PTO • meaningful maternity/paternity leave to all U.S based employees that are full-time • stipend to create the ideal home office
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