Enterprise Customer Success Manager

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🕒 July 6

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HighlightTA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

HighlightTA is your on-demand talent team that simplifies hiring by embedding talent partners directly into your organization. They offer solutions for project management, recruitment functions, and operational projects, tailoring their approach to fit the unique needs of each business. With a data-driven strategy, HighlightTA ensures quick access to top-tier talent while allowing flexibility in scaling team engagement.

📋 Description

• Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth. • Collaborate with cross-functional teams to align customer success initiatives with overall business objectives. • Act as a key advocate for customers within the organisation, ensuring their needs are understood and addressed. • Stay informed about industry trends and leverage insights to provide strategic recommendations to customers. • Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization. • Deliver quarterly business reviews and provide actionable insights to both customers and internal stakeholders. • Utilise data-driven insights to identify opportunities for continuous improvement and innovation. • Give input into and implement strategies to improve customer retention rates. • Identify and address factors that may contribute to customer churn. • Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify and track expansion opportunities within the existing customer base. • Collaborate with sales and marketing teams to develop and implement strategies for customer expansion. • Help foster a culture of continuous learning, collaboration, and excellence within the team

🎯 Requirements

• Experience in a customer success or account management role, including demonstrated experience advocating for customers at an executive level within the organisation. • Track record of driving customer growth through successful cross-selling and upselling initiatives. • Demonstrated ability to collaborate effectively with various departments for overall business success. • Working experience with SaaS products and the technology industry • Proficiency in utilising data analytics to drive insights and improvements. • Proven ability to provide strategic recommendations based on industry insights.

🏖️ Benefits

• 32 days of paid time off per year, plus up to an additional 3 Performance Days per year • Company-paid benefits that start on day 1 • Remote-friendly and supportive flexible remote arrangements • Work-from-home allowance • Professional development budget • And a few more goodies!