Case Builder, Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hilb Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

🏥 Healthcare

🏗️ Construction

Consulting • Healthcare • Construction

Hilb Group is a leading insurance brokerage company that offers a comprehensive range of insurance products and services to various sectors including construction, healthcare, marine, real estate, and more. With a focus on both commercial and personal insurance solutions, Hilb Group specializes in employee benefits, HR consulting, and specialty programs tailored to different industries. The company prides itself on providing customized insurance solutions and maintaining strong local relationships while utilizing national resources. Hilb Group is known for its emphasis on innovative resources, values-driven culture, and creating long-lasting partnerships with agency partners. Serving all 50 states, Hilb Group aims to protect businesses and families with a wide array of insurance offerings.

📋 Description

• Provide ongoing support to clients, brokers, and internal teams related to the Employee Navigator platform • Troubleshoot platform-related issues, including employee enrollment questions, benefit corrections and updates, user access and navigation support, system configuration questions, and data review and cleanup requests • Respond to support requests in a timely, professional, and solutions-oriented manner • Escalate technical or carrier-related issues to appropriate internal teams when necessary • Maintain accurate documentation of support activity and case updates • Support the NEP Build Team during increased implementation or Open Enrollment volume • Assist with benefit platform configuration, including plan setup, eligibility configuration, employee class structures, basic system testing and review, data validation, and quality checks • Partner with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery • Participate in quality control and process improvement initiatives • Work collaboratively across Service, Build, Carrier Connections, and Account Management teams • Adapt to shifting priorities and operational needs throughout the year • Support both NEP Wholesale and Hilb-related business while understanding each support model • Contribute to scalable, process-driven operational standards

🎯 Requirements

• Minimum high school degree • 2+ years of customer service, benefits administration, or employee benefits experience preferred • Experience with Employee Navigator strongly preferred • Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus • Strong attention to detail and organizational skills • Ability to manage multiple priorities in a deadline-driven environment • Excellent written and verbal communication skills • Comfortable working independently while collaborating across teams • Proficiency with Microsoft Office products and shared collaboration tools • Ability to learn technical processes quickly and adapt to changing workflows • Problem solver with a strong sense of ownership • Calm under pressure during peak enrollment periods • Team-oriented with a flexible mindset • Process-driven while maintaining a client-first approach • Comfortable shifting between repetitive operational work and client-facing communication • Curious and eager to grow within benefits technology operations

🏖️ Benefits

• Company Paid Life Insurance • Long-Term and Short-Term Disability • Medical, Dental, Vision and FSA/HSA plans • 401(k) with company match • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance • Legal and Identity Protection • Pet benefits • Generous PTO • Career and professional development • An awesome team of professionals!