Director, Management Contract Services and Owner Relations

🕒 July 9

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $110k - $160k / year

⏰ Full Time

🔴 Lead

🛒 Procurement

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Negotiate the renewal of management agreements and relicensing. • Provide support to resolve owner-related issues, reviewing management contracts with legal and VP assistance to settle disputes and addressing owner-reported concerns. • Manage the hotel transition process for all managed hotels, ensuring seamless transitions, with all parties, and compliance with legal agreements. • Analyzing purchase, sales and management agreements and mitigating risks, and refining procedures. • Serve as the primary liaison between Ownership, Buyers, 3rd party Managers and Hilton Corporate departments involved in the hotel transition, agreement renewals and issue resolutions. • Develop owner relationships through strategic meetings, orientations, and webinars, including conducting owner orientation meetings and webinars, preparing updated presentations, and scheduling key owner meetings throughout the year. • Drive the completion of critical actions to support smooth and successful transitions or transactions, while continuously refining and improving processes in place. • Provide analysis on NPV of new agreement terms, negotiated franchise deals, forecasts, budgets, hotel trends, hotels at risk for cash shortages and lender defaults • Identify performance triggers and provide recommendations to mitigate risks and exposure.

🎯 Requirements

• Seven (7) years of work experience • Five (5) years of work experience in the hospitality industry • Knowledge of hotel operations, market demand, hotel capital expenditures, and hotel financial processes • Experience resolving Owner-related issues • Experience reviewing and negotiating agreements • Travel up to 50%

🏖️ Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered • Financial security for your future – Our retirement plans make it easier to save for what's next