Process Improvement Analyst

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $52.5k - $75k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Design end-to-end business processes, workflows, and operating models, including swim lanes, RACI charts, and control plans • Conduct process reviews and root cause analysis • Analyze data to identify opportunities for continuous improvement and optimization • Facilitate workshops and working sessions to align teams on process design, ownership, decisions, and operational readiness • Identify operational impacts, dependencies, risks, and implementation requirements for corporate lines of business • Design and improve business processes to support new project rollouts • Partner with process experts to deliver process maps and documentation • Manage process improvement projects from discovery through implementation and post-launch review • Support process improvements, rollouts, and business changes within the Hilton Reservations and Customer Care/contact center environment • Report to the Manager of Customer Excellence

🎯 Requirements

• One (1) year of operations, project management, or business process experience • One (1) year of experience creating and interpreting process maps, workflows, and documentation using tools such as Visio or similar • Proficiency in PowerPoint, Excel, and related tools • Capability to develop clear, impactful narratives supported by data and visualization tools • Two (2) years of operations, project management, or business process experience for a high-volume contact center (>10,000 interactions per day, voice and nonvoice) (useful) • Experience analyzing contact center data to identify trends using metrics to improve call center processes (useful) • Trained and certified in Six Sigma or other process-related methodologies (useful) • Two (2) years of experience with Agile methodology, Scrum, or Jira (useful)

🏖️ Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program • Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount • Paid parental leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving concierge services • Crisis Concierge support for practical and emotional care • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental cleanings, and vision coverage • Retirement plans • Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan • Remote work arrangement • Hilton’s investment in Team Member wellbeing and professional growth