Customer Success Executive

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hippocratic AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🏥 Healthcare

💰 $50M Seed Round on 2023-05

Artificial Intelligence • Healthcare Insurance • Healthcare

Hippocratic AI is an innovative healthcare technology company that specializes in artificial intelligence-driven solutions designed to improve patient care and clinical decision-making. Their products leverage advanced data analysis and machine learning to support healthcare providers, enhancing efficiency and accuracy in medical practices. By integrating cutting-edge AI technology into healthcare processes, Hippocratic AI aims to revolutionize the medical field, ultimately improving outcomes for patients and practitioners alike.

📋 Description

• Own the post-sale journey for assigned health systems across the Central Region, from discovery through scaled adoption • Lead workflow assessments with nursing leadership, IT, and operations teams • Build customized success metrics dashboards tracking adoption, patient interaction volume, nurse time savings, care quality, and operational efficiency • Present quarterly results to client C-suite stakeholders • Build and maintain executive relationships with health system leaders • Identify product gaps and advocate for roadmap changes • Lead full implementations from pilot through scaled adoption across clinical units • Manage implementation timelines, coordinate training, remove blockers, and achieve adoption targets • Map expansion opportunities and present them to client leadership • Drive account growth and deployment expansion into new clinical areas • Provide technical implementation support and problem-solving • Lead training, adoption, change management, and cross-functional collaboration • Report to the VP of Customer Success

🎯 Requirements

• Bachelor's degree from an accredited university • 5+ years in health systems in customer success, account management, project management, or implementation roles • Proven track record leading complex implementations in clinical or operational environments • Executive presence and communication skills, including influencing C-suite decision-makers and presenting data compellingly • Deep understanding of healthcare workflows, clinical operations, and regulatory constraints • Project management excellence, including scoping work, managing timelines, coordinating work streams, and removing blockers • Technical fluency in system architecture, integrations, and data requirements; coding is not required • Ability to work autonomously in a client-embedded role • Willingness to travel 20–40% to assigned client sites, including multi-day and occasional overnight trips • Ability to meet client credentialing requirements, including background checks, drug screening, and proof of vaccinations/immunizations • Legally authorized to work in the United States

🏖️ Benefits

• Remote work arrangement • Opportunity to work with healthcare AI technology • Influence on product roadmap and go-to-market strategy • Work alongside healthcare, clinical, and AI experts • Exposure to a well-funded company backed by leading healthcare and AI investors • Meaningful customer relationships and measurable patient-care and clinical-operations outcomes