Technical Resource Center Analyst

🔥 19 minutes ago

🌐 United States, Mexico – Remote

🇺🇸 United States – Remote 🇲🇽 Mexico – Remote

🏄 California – Remote

🏄 California – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Respond to and resolve technical inquiries via phone, email, and ticketing system in accordance with SLAs • Diagnose and troubleshoot hardware, software, and network issues for Hitachi products and services • Escalate complex or unresolved issues to appropriate or development teams, with documentation and follow-up • Maintain detailed records of support interactions, resolutions, and configurations in the ticketing system • Develop knowledge base articles, FAQs, and technical documentation • Train and guide users and junior team members on Hitachi products and systems • Participate in testing and evaluation of new products, updates, and solutions • Monitor system performance and identify potential issues or improvements • Collaborate with engineering, sales, and product management teams to address customer needs and enhance product quality • Follow company policies, procedures, and security protocols

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience • 5+ years of experience in a technical support role, preferably within a corporate or enterprise environment • Strong understanding of IT environments, including Windows, Linux, TCP/IP, DNS, and common business applications • Excellent problem-solving and analytical skills • Exceptional written and verbal communication skills, with ability to explain technical concepts clearly to non-technical users • Proficiency with ticketing systems such as ServiceNow or Zendesk and remote support tools • Ability to work independently and as part of a team in a fast-paced, dynamic environment • Customer-focused commitment to high-quality service • Relevant industry certifications or training such as CompTIA A+, Network+, Cisco, RedHat, Azure, AWS, GCP, or Oracle are a plus

🏖️ Benefits

• Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable, subject to program conditions and restrictions • Industry-leading benefits, support, and services for holistic health and wellbeing • Flexible arrangements that work for you (role and location dependent) • Autonomy, freedom, and ownership • Reasonable accommodations during the recruitment process