Senior Manager of Member Engagement

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The Health Management Academy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

⚕️ Healthcare Insurance

📚 Education

Healthcare Insurance • Education

The Health Management Academy is a premier membership-based community founded in 1998 that serves healthcare's most influential CXOs from top U. S. health systems and decision-makers from innovative industry companies. The organization focuses on cultivating exceptional peer groups, offering original market insights, world-class leadership development programs, and novel member alliances. Its industry-leading solutions help member companies facilitate meaningful relationships, navigate strategic transformations, and address critical industry issues with disruptive solutions. The Academy is committed to fostering connections through executive peer learning, supporting professional growth, and delivering actionable data and insights on key healthcare challenges.

📋 Description

• Lead PHM's engagement strategy and outreach execution across member populations. • Oversee the RN targeted outreach team, ensuring outreach activities drive utilization growth and member experience. • Create structure for engagement processes and reporting. • Partner with Marketing, Account Management, Clinical, and other stakeholders to align engagement efforts with organizational priorities.

🎯 Requirements

• Experience in leading teams in digital health, healthcare navigation, advocacy, or member engagement environments. • Experience analyzing engagement performance, utilization trends, demographics, and outreach data to drive strategic decisions. • Proven success leading, coaching, and developing outreach, engagement, or healthcare-facing teams. • Experience creating structure, standardizing workflows, and improving operational efficiency across teams and systems. • Strong executive communication skills with the ability to present recommendations and challenge assumptions using data. • Demonstrated ability to influence stakeholders and build alignment across multiple departments.

🏖️ Benefits

• health/dental/vision benefits • 401k with match • flexible PTO • PHM for PHM — our services for you and your dependents • other benefits