Field Service Technician

🔥 1 minute ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $29 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Panasonic

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 Seed Round on 2022-01

Food & Beverage • Consulting • Logistics

Panasonic is a global leader founded in 1918, specializing in innovative technologies and solutions across various sectors including consumer electronics, housing, automotive, industrial, communications, and energy. The company operates under Panasonic Holdings Corporation, which serves as a holding company overseeing several subsidiaries. Panasonic is also recognized for its advancements in home appliances, business solutions, and applications in Artificial Intelligence, Internet of Things, and energy efficiency.

📋 Description

• Provide onsite technical support for customer-specific Panasonic SMT products • Install, modify, repair, troubleshoot, and maintain factory automation equipment and software at customer sites • Maintain knowledge of SMT processes, machine programming, configuration, and manufacturing processes • Manage onsite service projects, prioritize equipment and technical issues, and complete assignments within time expectations • Complete LNB/DGS software and equipment installations and projects • Resolve repair issues within 24 hours of arrival at customer sites • Provide customers with technical information and conduct meetings to address open issues • Train customers on basic software and equipment operation, troubleshooting, and maintenance • Assist TAC with telephone hotline coverage and research customer issues • Create service notifications and documentation describing problem resolution • Prepare installation, acceptance, service, warranty, technical, SAP, project, and corrective-action reports • Assist with factory modifications, equipment refurbishment, rebuilds, predictive and corrective maintenance, and equipment calibration • Advise customers on site preparation for equipment installations • Manage travel arrangements, expense reports, and customer activity coordination • Support sales teams with technical customer requirements and account relationships • Liaise among Field Service Technicians, TAC Support, Sales, and Marketing • Provide technical information to factories and customers to resolve issues • Participate in equipment exhibitions and demonstrations at trade shows, demo rooms, and customer sites • Maintain communication with factories and report technical data from customer visits

🎯 Requirements

• Must reside in the Mount Pleasant, Wisconsin area • Two-year technical or vocational school, or relevant military training required • Two to three years of industry experience preferred • Functional ability to operate a PC and appropriate software programs preferred • Ability to travel as required by the position • Ability to resolve conflicts strategically and collaborate effectively • Technical leadership capability • Initiative, creativity, troubleshooting, detail orientation, and organizational skills • Solid functional capabilities using PCs and varied software applications • Strong written and oral communication skills • Ability to communicate effectively with internal departments and all organizational levels • Ability to lift over 50 pounds (22.7 kg) • Ability to stand for long periods on factory floors and maneuver in factory production environments and confined spaces • Willingness and ability to travel extensively, often 75% or greater, domestically and internationally • Availability for flexible work hours, non-standard business hours, weekends, and occasional holidays • Valid authorization to work in the U.S.

🏖️ Benefits

• Medical, dental, vision, and prescription plans • Health Savings Account and Flexible Spending Account options • Life, accident, critical illness, disability, legal, identity theft, and pet insurance • 401(k) plan with company matching contributions and immediate vesting • Vacation, holidays, personal days, sick leave, volunteer leave, and parental and caregiver leave • Tuition reimbursement for job-related courses after six months of service • Lifestyle Spending Account • Employee Assistance Program (EAP) • Virtual health management • Chronic condition support • Neurodiversity resources • Tobacco cessation support • Substance abuse support • Life stage and fertility resources • Discretionary bonuses and incentives • Equal opportunity and inclusive workplace

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