Customer Service Representative, English

Job not on LinkedIn

🔥 5 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Holiston Media Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🤝 B2B

💸 Finance

🛍️ eCommerce

B2B • Finance • eCommerce

Holiston Media Ltd. is a company founded in 2018 that celebrates creativity, innovation, and customer service in the retail and B2B financial industries through international awards. They host several prestigious awards, such as the Global Forex Awards and the Online Money Awards, which recognize outstanding performance among businesses in finance and trading sectors. Award recipients are selected based on votes from actual users, providing credibility and enhancing the winners' visibility and reputation in their respective fields.

📋 Description

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls • Collaborate with various departments to address complex problems and escalate issues when necessary • Follow up with customers to ensure their concerns are resolved • Perform troubleshooting using different diagnostic techniques • Record and document repetitive issues to contribute to process improvement • Generate FAQ articles, user manuals, and tutorials • Provide guidance to current and prospective clients regarding additional products and services • Identify and execute initiatives to improve the overall customer experience

🎯 Requirements

• Experience in fintech (forex/crypto) • 1+ years of online customer support experience • Excellent written and oral English • Excellent interpersonal and communication skills • Ability to manage or navigate stressful situations • Experienced with using customer service software, tools and databases • Availability for 2/2 shifts from 4pm–4am GMT • CV must be provided in English

🏖️ Benefits

• 100% remote job at any place you wish • Competitive salary based on your experience • Performance-based bonus every quarter based on your results • Medical insurance after probation period • Additional sick leaves every 6 months • Birthday gifts • Opportunity to work in international and cross-functional team with challenging and in-demand product