First Party Medical Collector

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Hollis Cobb Associates

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1977

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

B2B • SaaS • Healthcare Insurance

Hollis Cobb Associates is a revenue cycle management and healthcare services company that partners with hospitals and healthcare providers to optimize billing, collections, and patient access processes. They combine hands-on services—front-end patient access, pre-authorization support, accounts receivable management, denials resolution, and bad-debt collections—with software products (fae for financial assistance and passage for automated pre-authorization) to streamline workflows, reduce denials, and improve cash recovery. Hollis Cobb positions itself as a B2B provider using technology and experienced staff to increase efficiency and patient satisfaction for clients nationwide.

📋 Description

• The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls • Contacting consumers in order to negotiate pay arrangements on early out accounts • Following Federal, State, company and client collection guidelines and laws • Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

🎯 Requirements

• A high school diploma or equivalent is required • 2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred • 1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC • Strong organization and communication skills • Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) • Intermediate to advanced Microsoft skills in Word and Excel • Strong multi-tasking skills and the ability to handle a high call volume

🏖️ Benefits

• Competitive salary • 401(k) matching • Paid time off • Flexible work arrangements