District Services Manager

🔥 6 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Drive Services sales growth by cultivating and sustaining strategic partnerships between Service Providers and Home Services • Oversee the full lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination • Research customer feedback and identify service improvement opportunities • Resolve Customer Care cases, escalations, service issues, and compliance concerns • Conduct Partnership Reviews and regular Service Provider check-ins • Assess performance, ensure compliance, analyze metrics, and collaborate on improvement plans • Prospect, evaluate, and onboard new Service Providers • Develop qualified partner pipelines and ensure optimal service coverage • Facilitate Service Provider training and development and lead provider events • Conduct job site and installation inspections • Lead monthly compliance reviews and audit analysis • Support stores with onboarding, escalations, promotional events, and Home Shows • Attend training sessions and weekly management calls • Manage calendars and forecast upcoming work

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Knowledge or experience in the retail store environment, home improvement industry or general construction industry • Experience in residential remodel project management • Demonstrated project management skills • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Excellent written and verbal communication skills • High school diploma and/or GED • Minimum 3 years of work experience