The Home Depot
10,000+ employees
Founded 1978
🛒 Retail
👥 B2C
💰 Debt Financing on 2007-07
Retail • B2C
The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.
District Services Manager
🕒 Yesterday
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The Home Depot
10,000+ employees
Founded 1978
🛒 Retail
👥 B2C
💰 Debt Financing on 2007-07
Retail • B2C
The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.
📋 Description
• Customer Experience and Issue Resolution - Research and review customer feedback to identify recognition and service improvement opportunities. • Prioritize and ensure timely resolution of Customer Care cases. • Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers to assess performance. • Support store teams in managing Service Provider relationships and escalations. • Prospect, evaluate, and onboard new Service Providers. • Execute comprehensive field oversight through regular job site and install inspections to ensure service quality. • Conduct brief meet-and-greets with new SASMs during Services onboarding.
🎯 Requirements
• Must be 18 years of age or older. • Must be legally permitted to work in the United States. • Knowledge or experience in the retail store environment, home improvement industry or general construction industry. • Experience in residential remodel project management. • Demonstrated project management skills. • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers. • Excellent written and verbal communication skills. • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Flexible work hours • Professional development opportunities
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