The Home Depot
10,000+ employees
Founded 1978
đź›’ Retail
đź‘Ą B2C
đź’° Debt Financing on 2007-07
Retail • B2C
The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.
Major Incident Manager
đź•’ 2 days ago
🇺🇸 United States – Remote
đź’µ $80k - $220k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź‘” Manager
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The Home Depot
10,000+ employees
Founded 1978
đź›’ Retail
đź‘Ą B2C
đź’° Debt Financing on 2007-07
Retail • B2C
The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.
đź“‹ Description
• Participates in advanced troubleshooting and drives resolution • Interfaces with business stakeholders and IT teams to elicit problem details • Addresses technical issues both synchronously and asynchronously; escalates accordingly • Provides after hours, overnight, and weekend on-call support • Documents, reviews and ensures that all quality and change control standards are met • Develops requirements and specifications for project and product lifecycles • Acts as a role model for maintaining relationships with site leadership
🎯 Requirements
• 3-5 years of Incident Manager experience (not incident response) • Deep understanding and working knowledge of ITIL • Advanced level of Problem Record Management • Working understanding of Optic • Highly proficient in Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite • Must be legally permitted to work in the United States.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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