Manager, Payments

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Lead a team of associate and senior associates and drive team activities, customer service, and continuous process and delivery improvement • Lead day-to-day activities for the payments tower, partnering with project teams and offshore business partners • Provide coaching and support development of business and technical skills • Ensure daily service delivery to multiple stakeholders and drive team engagement • Collaborate with FBS team members and organizational stakeholders to align strategies, share information, and complete transactions effectively • Develop and recommend solutions and gather business-needs input and feedback • Maintain internal controls, drive compliance, and document processes and job-specific requirements • Monitor departmental goals, daily activities, SLAs, and month-end/year-end processes • Lead team calls addressing operational topics, improvements, projects, and issue resolution • Improve service levels, solve operational issues, and foster continuous improvement and innovation • Oversee financial policy administration and serve as escalation point for risks and issues • Provide updates and recommendations to leaders on objectives, policies, program effectiveness, accomplishments, findings, and impacts • Mentor, coach, recruit, hire, and manage direct reports; conduct performance reviews and provide feedback • Manage transformational projects from planning through execution and post-action review • Share insights and drive adoption of predictive and prescriptive techniques and methods

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Excellent written and verbal communication skills • Ability to anticipate work needs and interact professionally with customers • Excellent organizational skills and attention to detail • Strong analytical, problem solving, and research skills • Previous people or project team management experience • Experience with application and implementation of innovative technologies such as RPA, Machine Learning, Artificial Intelligence and Blockchain is highly desired • Master's degree or equivalent degree in a field of study related to the job • Minimum 5 years of work experience • Certified Public Accountant designation preferred

🏖️ Benefits

• Remote/Virtual work arrangement • Overnight travel typically less than 10% of the time