Online Experience Analyst

🕒 May 23

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $60.5k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• The CX Analyst supports the delivery and optimization of a seamless digital customer experience through a combination of analysis, program execution, and testing support • Partnering closely with CX leadership, this role leverages customer data, behavioral insights, and competitive analysis to identify opportunities that improve engagement, conversion, and customer satisfaction across the end-to-end customer journey • Initial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns, and contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships • With exposure to cross-functional teams and evolving digital initiatives, this role offers the opportunity to build foundational expertise in digital customer experience, analytics, and optimization while expanding scope over time. 10% Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems. 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories. 25% Execute system changes for promotional activity. 25% Execute taxonomy changes in the system necessary to support new onboarding and business changes.

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Experience managing multiple projects simultaneously across diverse groups, including UX design, creative, IT web development, and QA • Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget • Experience identifying goals, metrics and analytics to measure product value • Experience conducting user research and testing to understand needs • Experience conducting competitive research and analysis • Hands-on experience with Adobe Analytics and/or ContentSquare • Experience with product and site review platforms like Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar • Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar • Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

🏖️ Benefits

• No travel required • Work in a comfortable indoor area