Veterinary Patient Care Coordinator

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🔥 1 minute ago

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Hometown Veterinary Partners (We’re Hiring!)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

👥 B2C

Healthcare • Veterinary • B2C

Hometown Veterinary Partners is a compassionate veterinary care provider dedicated to the well-being of pets, primarily cats and dogs. With a focus on creating a welcoming environment that reduces anxiety for both pets and their owners, the organization offers primary and urgent veterinary services. Founded by former corporate veterinarians, Hometown Veterinary Partners operates on a partnership model, empowering local veterinary professionals to manage their hospitals and provide exceptional care tailored to their communities.

📋 Description

• Answer inbound calls promptly and professionally, representing the organization with warmth, empathy, and confidence • Use veterinary medical knowledge to assess presenting concerns and triage appointment needs appropriately • Schedule appointments accurately across multiple veterinary hospitals, providers, and service lines • Identify urgent, same-day, and priority cases and collaborate with hospital teams to ensure appropriate placement • Educate clients on next steps, appointment expectations, and basic medical or procedural guidance (within scope) • Manage reschedules, cancellations, and follow-up calls to optimize access to care • Apply a patient-centered, compassionate scheduling mindset, prioritizing access to care whenever medically and operationally possible • Lead with a “Yes First” approach —exploring all appropriate options before declining or deferring care • Recognize that every call represents a pet in need and approach each interaction with urgency, empathy, and accountability • Clearly and calmly explain scheduling decisions, next steps, and care options to clients • Support clients through emotionally charged situations with professionalism, compassion, and clarity • De-escalate concerns while maintaining focus on patient safety and timely care • Partner closely with hospital leadership, medical teams, and front desk staff to understand daily capacity, medical workflows, and service offerings

🎯 Requirements

• High school diploma or equivalent • Veterinary medical knowledge is required (e.g., experience in a veterinary hospital, clinic, or medical call center) • 1+ year of experience in veterinary medicine, healthcare scheduling, or a medical call center environment • Ability to assess presenting complaints and triage appointment urgency appropriately • Strong verbal communication, active listening, and clinical judgment skills • Ability to multitask, prioritize, and remain composed in high-volume, emotionally charged situations • Comfort using multiple computer systems and technology platforms • Experience in veterinary medicine, healthcare scheduling, or medical call centers (preferred) • Familiarity with practice management software (preferred) • Demonstrated experience handling emotionally sensitive conversations (preferred)

🏖️ Benefits

• We are an equal opportunity employer • Professional development opportunities