Real Estate Transaction Support Specialist

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Homeward

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

💸 Finance

💳 Fintech

Real Estate • Finance • Fintech

Homeward is a real estate company that offers innovative solutions for home buyers and sellers. They provide services that allow clients to make cash offers on new homes before selling their current homes, thus avoiding the traditional contingency-based offers. Homeward enables a more flexible home-buying experience, supporting both home buyers and real estate agents with tools to secure homes in competitive markets by leveraging cash. The company focuses on providing market value offers for sellers and facilitating quick and smooth transitions to new homes for buyers, without sacrificing potential profits in traditional market sales.

📋 Description

• Answer and route incoming calls from the Homeward main line from 8 AM to 8 PM in all active markets. • During normal business hours, route calls to the appropriate team member. • During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office. • Become an expert in all Homeward processes to be able to support agents and customers. • Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service. • Log detailed and accurate notes, and keep systems and records up to date. • Review & Sign all incoming contracts and amendments.

🎯 Requirements

• 1+ years real estate, mortgage, or prop-tech experience preferred • Call center or customer service experience preferred • Exceptional organizational skills • Impeccable written and verbal communication skills • Strong time-management and project management skills • An intrinsic desire to serve customers and provide a delightful, seamless experience • Keen attention to detail • Ability to remain calm and focused under pressure • Strong ability to read and understand contracts and Homeward offer instructions for states assigned. • Proficient understanding of Salesforce to providing necessary support for contract management. • Proficient in e-signature programs such as Docusign, Authentisign, and dotloop

🏖️ Benefits

• Remote-first environment (our Headquarters are in Austin, TX)