Bilingual Customer Support Specialist

🔥 1 hour ago

🐎 Kentucky, Louisiana, +3 more states – Remote

🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2013-06

Consulting • Healthcare • Logistics

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Handle inbound contact center interactions focused on energy efficiency • Provide customer service, visit scheduling, customer enrollment, program offering education, technical support, online support, and status updates • Support multiple utility programs using multiple platforms • Navigate a wide range of support scripts, talking points, and usage guides • Handle chat and email interactions for applicable programs • Track personal performance data and progress in real time • Balance customer support while navigating multiple platforms simultaneously • Remain on the phone throughout the entirety of the scheduled shift

🎯 Requirements

• High School Diploma or GED (required) • Bilingual in English and Spanish (required) • Minimum of 6 months of previous experience within a customer-facing environment required • Call Center experience in an inbound/outbound sales environment preferred • Ability to type 35+ WPM • No attendance or punctuality concerns • Ability to thrive in an intensive environment while navigating multiple platforms simultaneously • Experience handling inbound or outbound voice calls • Ability to expertly navigate a script • Ability to support customers and technical inquiries • Comfort with a committed schedule with set lunches and breaks • Appreciation for goals and performance metrics • Sales-oriented approach focused on customer service satisfaction • Ability to work in a dedicated home office space free of personal disruptions • Home internet meeting minimum speeds of 10 Mbps upload and 20 Mbps download with 99% latency • Ability to hardwire internet directly into the router • Two power connections • Must be authorized to work in the country where the position is located without employer sponsorship or support • Successful hires must pass pre-employment checks

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Company-paid health care concierge service • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program • Access to on-demand training courses • Company-provided laptop, software, and all necessary equipment • $65 / month internet stipend