Customer Service Associate, Consumer Engagement

Job not on LinkedIn

🔥 2 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Connect with an average of 50–80 inbound and outbound callers per day, including members and physician’s offices • Build rapport with members and provide full concierge service • Assist members with selecting treatment locations • Arrange transportation and parking at facilities • Use script pathways to educate members on facilities, screening options, and alternative treatments • Ask follow-up questions to determine members’ best options • Meet or exceed performance metrics related to educating members and converting them to preferred facilities • Multitask and research each case using multiple applications and screens • Demonstrate understanding of health plans across multiple states • Inform members about denials based on unapproved locations and redirect them to covered locations and services • De-escalate upset callers

🎯 Requirements

• High school diploma or equivalent • High-volume contact center, customer service, and sales experience preferred • Dedicated workspace with no distractions • Intermediate proficiency in Microsoft Office Suite • Ability to learn and operate multiple computer applications • Strong written, organizational, and verbal communication skills • Customer-service orientation • Ability to diffuse difficult callers with a calm, empathetic, and helpful demeanor • Flexibility and ability to learn quickly in a fast-paced environment • Cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload for home-based work • Ability to work training hours of 8:00 AM–4:30 PM EST, Monday–Friday, for approximately five weeks • Ability to work post-training hours between 8:00 AM–9:00 PM EST, with most schedules 12:30 PM–9:00 PM EST, Monday–Friday

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits starting on day one • Vision benefits starting on day one • Dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home arrangement