Care Coordinator

Job not on LinkedIn

🔥 21 minutes ago

🏈 Alabama, Arizona, +20 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Honeydew Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

Honeydew Health is a telehealth platform that specializes in providing access to dermatological care, focusing on the treatment of skin conditions such as acne and eczema. Through virtual consultations with licensed dermatology providers, they offer personalized treatment plans that may include prescription medications, topical creams, and ongoing support. With a commitment to making effective skin treatments more accessible, Honeydew provides a convenient online experience, including same-day appointments and free prescription shipping.

📋 Description

• Manage a full patient caseload through app chat, writing clear, warm, professional messages • Own response times and quality metrics, consistently meeting SLAs • Anticipate patient questions and resolve issues in as few touchpoints as possible • Coordinate with pharmacies and labs by phone to troubleshoot prescription issues, insurance hiccups, and delivery problems • Connect with dermatology providers as needed to keep care plans on track • Maintain meticulous patient records • Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins • Share feedback on workflows and patient trends to improve care delivery • Respond to patients within 4 hours during scheduled hours

🎯 Requirements

• At least 2 years of experience as a chat-based Care Coordinator, care specialist, or similar role (written chat support, not phone-based) • Comfort working in a fast-paced, metric-driven environment with clear SLAs • Comfort with ambiguity and shifting priorities • Exceptional written communication: clear, warm, and professional in every message • Typing speed of at least 40 WPM • Availability to work full-time from day one, 40 hours per week, 5 days a week within a 9:00 AM to 7:00 PM ET window • Laptop or desktop computer (Mac or PC); phones, Chromebooks, and iPads aren't supported • Reliable internet and a private workspace; HIPAA compliance is required • Ability to work independently and accept feedback • High school diploma or equivalent • Candidates must be authorized to work for any employer in the US • Role is not eligible for visa sponsorship • Candidates must reside in AL, AZ, CT, DC, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WA, or WI • Preferred: healthcare or digital health startup experience • Preferred: healthcare or clinical support background, including familiarity with pharmacies, labs, or insurance • Preferred: experience with Slack, Zoom, and Google Workspace

🏖️ Benefits

• Fully remote role • Ability to grow within the company • Great health, vision, and dental insurance • 401k with company match • One Medical, Kindbody, Talkspace, and HealthAdvocate membership • Unlimited time off • $100 monthly tech stipend • Free Honeydew membership • Direct access to new dermatology treatments • 20% off Honeydew products • Peer-to-peer recognition through Motivosity