Metro Service Manager

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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HopSkipDrive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

📚 Education

🏢 Enterprise

💰 $37M Series D on 2022-09

Transport • Education • Enterprise

HopSkipDrive is a leading provider of innovative and scalable school transportation solutions, partnering with schools, districts, and counties to provide safe, reliable transportation for youth. They specialize in providing alternatives to traditional school bus routes, catering to students' non-routine needs, those in foster care, and students with special transportation requirements. HopSkipDrive also supports personalized and small group transportation solutions, and uses RouteWise AI technology for transportation optimization. Their service is known for being 40% more affordable than traditional underutilized bus routes. They also address challenges such as bus driver shortages and provide a flexible network of CareDrivers, ensuring safety and reliability.

📋 Description

• Provide exceptional, proactive support for clients throughout the operational lifecycle • Serve as the primary point of contact for assigned clients • Respond to and resolve complex client inquiries • Lead and manage the implementation of new business • Gather and analyze feedback on ride experiences • Collaborate with cross-functional teams to address systemic issues • Partner with Customer Support Specialists to resolve real-time ride and account issues • Conduct virtual and in-person client meetings • Drive the strategic planning and execution of business reviews

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Implementation roles • Willingness to travel (10%-20%) • Proven ability to manage client relationships • Strong communication skills, both written and verbal • Expertise in analyzing data, identifying trends, and implementing actionable solutions • Experience collaborating across teams • Proficiency with CRM tools such as Salesforce or Kustomer • Advanced Excel skills • Proactive, problem-solving mindset

🏖️ Benefits

• Equity • Flexible vacation • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) • FSA • Opportunity to work for a uniquely positioned, VC-backed company with significant upside potential