Customer Success Associate – Managed WordPress Hosting

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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hosting.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

🤝 B2B

SaaS • B2B

hosting. com is a web hosting provider offering shared hosting, managed and unmanaged VPS, dedicated servers, WordPress-optimized and WooCommerce hosting, reseller plans, domains, SSL certificates, email hosting, and an AI sitebuilder. The company highlights speed, security, 24/7 human support, free migrations, modern infrastructure (AMD EPYC, NVMe, Anycast DNS), and services for individuals, agencies, and enterprises worldwide.

📋 Description

• Build and maintain trusted, long-term relationships with assigned customers across Hosting.com and its sub-brands. • Proactively engage customers through regular check-ins, account reviews, and ongoing communication. • Understand customers’ businesses, websites, hosting requirements, hosting environments, and future plans. • Act as the primary commercial relationship contact and internal customer advocate. • Manage a defined portfolio of existing customer accounts. • Research customer businesses, products, hosting environments, and usage. • Prioritize accounts based on strategic importance, customer health, retention risk, and growth potential. • Maintain accurate account information, customer interactions, next steps, customer notes, engagement history, and account plans in CRM systems. • Identify customer concerns, churn indicators, technical issues, performance concerns, and dissatisfaction before they become larger problems. • Coordinate with Support and technical teams to address concerns and ensure follow-through. • Follow up proactively after significant support issues or service changes. • Discuss hosting requirements, website migrations, reliability, and scalability with customers. • Recognize hosting challenges and involve technical specialists when deeper investigation is required. • Identify opportunities for additional hosting services, upgrades, or website migrations. • Explore additional websites or infrastructure hosted with other providers. • Collaborate with Sales and Technical Sales on qualified commercial or infrastructure opportunities. • Work closely with Support, Sales, Technical Sales, Product, and Operations. • Share customer feedback, recurring issues, and improvement opportunities internally. • Report on customer satisfaction, retention risks, engagement activity, and potential opportunities. • Improve customer loyalty, satisfaction, long-term retention, and relevant customer growth.

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role. • Experience in web hosting, technology, digital services, or a related industry. • Good working knowledge of web hosting and WordPress infrastructure. • Practical understanding of web servers, databases, DNS, SSL, caching, CDNs, and website performance. • Familiarity with managed WordPress hosting, shared hosting, VPS, and cloud hosting. • Strong interpersonal, communication, and relationship-building skills. • Proactive approach to customer engagement and problem prevention. • Ability to understand customer hosting requirements and communicate effectively with technical teams. • Strong organizational skills and experience with CRM or customer management systems. • Commercial awareness and ability to recognize relevant customer growth opportunities. • Desirable: Previous experience with a web hosting or managed WordPress hosting provider. • Desirable: Experience supporting or managing WordPress hosting customers. • Desirable: Experience working with digital agencies, developers, resellers, or businesses managing multiple websites. • Desirable: Familiarity with website migrations, hosting performance, and common WordPress challenges. • Desirable: Experience managing high-value customer relationships or identifying retention risks.

🏖️ Benefits

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies. • Fast-moving, agile company with an energetic environment. • Performance-based incentives.