Senior Lead OBT Implementation Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $185k - $210k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 2%

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Lead TMC implementations end to end, including kickoff, discovery and scoping, project plan, risk log, go-live, and 30-day stabilization • Run several launches in parallel • Configure the platform for TMCs and corporate clients, including travel policies, approval flows, traveler profiles, display and content rules, rates, and chain rate-access approvals • Own GDS readiness across Sabre, Travelport, and Amadeus, including pseudo-city and agency setup, PNR structure, queue placement, profile sync, ticketing, and mid-office handoff • Scope and deliver integrations including SSO, HRIS profile feeds, expense systems, duty of care, reporting and BI, and commission tracking • Run UAT with TMC agents and corporate admins; triage defects with Product and Engineering; make go/no-go decisions • Build the implementation playbook, including timelines, configuration templates, UAT scripts, and migration runbooks • Train agents, admins, and travel managers; produce reusable written and video collateral • Document TMC requirements and gaps and provide implementation input to product reviews • Support Sales with pre-sale technical discovery, RFPs, and implementation scoping for enterprise TMCs

🎯 Requirements

• 7+ years in implementation, onboarding, or customer success, including time at a TMC or travel technology company • Experience building an implementation process rather than only running an existing one • Hands-on GDS experience in at least one of Sabre, Travelport, or Amadeus • Hands-on experience administering or supporting an online booking tool such as Concur, Deem, Spotnana, or similar • Experience with profiles, policies, approvals, payment, and billing setup • Strong written communication skills • Experience managing or mentoring implementers, or building an implementation function from the first hire • Comfort using AI tools to document, diagnose, and scale implementation content • Bonus: experience inside a TMC • Bonus: experience with direct bill, central billing, or corporate card setup in a travel program • Bonus: background in meetings and events or group travel

🏖️ Benefits

• Competitive base pay tied to role and experience • Equity for all employees • Some roles eligible for bonuses or commissions • Benefits package available through engine.com/culture • Hybrid-hub model with office or fully remote work environments • Work resources to support success • Perks and benefits may vary based on employment type and location