Senior OBT Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $160k - $215k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Own post-launch success for a portfolio of TMC partners and corporate accounts • Partner with the Implementation Manager from contract signature through launch • Own the commercial and relationship track while Implementation owns configuration, agent training, and first booking • Define corporate-account migration plans and activation milestones • Hold TMCs and corporate accounts accountable to migration milestones • Own the handoff from Implementation to ongoing success management • Monitor TMC health across trips booked, lodging attached to Engine content, agent and traveler adoption, account migration pace, and support volume • Flag risks and act before they compound • Lead QBRs for strategic TMCs and health check-ins for smaller agencies • Set the next quarter’s plan with each partner • Serve as the first line of escalation for post-launch TMC issues • Coordinate with Implementation, Support, and Product to drive resolution • Identify expansion opportunities and co-sell with Business Development • Bring TMC and agent feedback to Product and Implementation

🎯 Requirements

• 8+ years in partner success, customer success, or strategic account management • Ideally experience in corporate travel, TMC or booking-tool products, or B2B SaaS • Track record of managing B2B relationships with measurable revenue or GBV outcomes • Experience coordinating with implementation or technical teams without owning implementation • Strong data orientation and ability to use metrics to diagnose problems • Strong written, verbal, and async communication skills • Ability to summarize complex partner situations clearly for a VP • Ability to structure work independently • Preferred: prior experience at, or selling into, a TMC • Preferred: familiarity with corporate booking tools, GDS content, or hotel distribution • Preferred: experience with health scoring models, QBR frameworks, or partner onboarding playbooks • Preferred: exposure to commission, override, or GBV-based commercial models

🏖️ Benefits

• Competitive base pay tied to role and experience • Equity for all employees • Some roles are eligible for bonuses or commissions • Benefits package available through engine.com/culture • Hybrid-hub model with fully remote options depending on role • Work environment and resources to support success