Senior Partner Success Manager, Technology Partners

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $160k - $215k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Own a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity and channel partners • Serve as the primary relationship owner and day-to-day technical and commercial point of contact • Monitor integration and API health, including availability, response times, error rates, throughput, look-to-book, and booking success • Own content quality, including availability and rate accuracy, property and room mapping, and data quality • Lead incident escalation, triage severity and blast radius, coordinate with partner and Engine engineering teams, and drive root-cause analysis and corrective actions to closure • Onboard and activate new connectivity sources and expanded scopes through requirements, credentials, certification, testing, go-live, and early monitoring • Grow partner revenue by improving conversion and booking reliability, expanding content coverage and use cases, and ensuring connected content is live and competitive • Run QBRs, technical and performance reviews, working sessions, and escalation paths • Translate partner capabilities, roadmap changes, and API updates into technical requirements for Product and Engineering • Support commercial terms and renewals through performance and volume analysis, incentive and tier modeling, and tracking obligations • Maintain partner records, integration documentation, contacts, contract terms, and issue logs • Track developments in travel distribution and connectivity to inform partner conversations and internal priorities • Collaborate with Product, Engineering, Connectivity, Pricing, Operations, and Finance

🎯 Requirements

• 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business • Comfortable reading API documentation • Experience inspecting XML and JSON requests and responses • Experience reviewing logs • Experience testing calls with tools like Postman • SQL, or comfort pulling and analyzing your own data, strongly preferred • Working understanding of travel distribution architecture, including suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators • Commercial account management instincts and ability to connect integration performance to revenue • Track record of resolving complex, multi-party technical issues through structured triage and disciplined follow-through • Strong organizational and project management skills • Clear, professional written and verbal communication with technical and commercial audiences, including partner executives • Comfortable using AI and modern tools • Education is optional

🏖️ Benefits

• Competitive base pay tied to role and experience • Equity for all employees • Some roles eligible for bonuses or commissions • Hybrid-hub model with office-based or fully remote work environments • Benefits package; full list available at engine.com/culture • Perks and benefits may vary based on employment type and location