Technical Solutions Specialist, Chemical Management

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HSI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏗️ Construction

📦 Logistics

💰 Private Equity Round on 2023-11

Healthcare • Construction • Logistics

HSI is a comprehensive safety and professional development solutions provider. They offer a range of online and in-person training services including safety training, professional skills development, and industrial skills training. They focus extensively on equipping individuals and organizations with the necessary knowledge to handle safety protocols like CPR, AED, First Aid training, active shooter scenarios, and chemical management. Their services also include the use of AI-driven learning management systems to ensure compliance with safety and environmental regulations, making them a critical partner for industries such as manufacturing, oil and gas, and public safety. Moreover, HSI leverages technology to automate learning processes and integrate safety management systems into daily business operations across a multitude of sectors globally.

📋 Description

• Provide advanced technical support for HSI's Chemical Management platform • Investigate, troubleshoot, and resolve complex application, configuration, and system issues • Serve as a technical resource during customer escalations and support engagements • Document issues, findings, and resolutions while partnering with Product and Development teams • Determine which customer requests can be completed directly and which require escalation to Development • Perform customer data-management activities including bulk imports, site assignments, catalog updates, and safety data sheet inventory maintenance • Use Microsoft Excel to analyze, validate, manipulate, and prepare customer data for imports, exports, reporting, and system updates • Review and troubleshoot data discrepancies, formatting issues, mapping errors, and data quality concerns • Support data audits and validation efforts • Assist with user administration, system configuration, and customer environment maintenance • Execute approved SQL queries and scripts for customer requests, reporting, and operational activities • Analyze system behavior and investigate technical issues using SQL and diagnostic tools • Support reporting requests through data retrieval and analysis • Maintain documentation related to data structures, processes, and support procedures • Partner with Product and Development teams on system issues and platform enhancements • Assist with testing and validation of platform updates and enhancements • Participate in technical projects related to data imports, reporting, system administration, and platform optimization

🎯 Requirements

• Bachelor's degree in Computer Science, Software Development, Programming, or a closely related technical field • An Information Technology or related degree may be considered when combined with meaningful programming coursework, SQL training, or relevant technical certifications • 3+ years of experience providing technical support to SaaS applications or enterprise software solutions • Advanced Microsoft Excel skills, including large datasets, formulas, lookup functions, pivot tables, filtering, sorting, data validation, and data analysis • Experience performing data imports, exports, data validation, data cleanup, data mapping, or other customer data-management activities • Working knowledge of SQL and relational databases • Experience consulting with customers, end users, or internal stakeholders to resolve technical issues and support system configuration needs • Understanding of programming fundamentals and experience with Python, Java, JavaScript, or C++ • Strong analytical, troubleshooting, and problem-solving skills • Ability to communicate technical concepts to technical and non-technical audiences • Ability to work responsibly with databases, scripts, access controls, and established security procedures

🏖️ Benefits

• Fully Remote Work • Unlimited PTO • Unlimited access to the Learning & Development library, including HSI LMS content • Full medical, dental, vision, and mental health coverage • Generous 1:1 401(k) company match