Associate Director – Delegation Operational Enablement and Support

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $115.2k - $158.4k / year

⏰ Full Time

🟠 Senior

👔 Director

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead up to around 6 direct reports • Develop and implement programs, processes, tools, and education that support delegated relationships across their lifecycle • Serve as a subject matter expert on delegation requirements, oversight, governance, operational execution, and best practices • Lead cross-functional collaboration with market teams, operational partners, provider and vendor partners, and internal leadership • Establish, manage, and improve oversight processes, including ownership and support of the Delegation Council • Support markets with delegated relationships by resolving pain points, aligning processes, and connecting stakeholders to appropriate business areas • Monitor delegation performance, identify risks and trends, and drive continuous improvement in consistency, documentation, education, and stakeholder experience • Prepare executive-level reporting, communicate outcomes and risks, and provide strategic recommendations to leadership

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field • 7+ years of experience in healthcare provider and payer relationships • 2+ years indirect/direct leadership experience • Experience identifying complex technical and operational problems within departments or across business areas • Knowledge of Microsoft products, including Word, Excel, PowerPoint • Experience presenting executive-level reporting, presentations, and recommendations • Experience implementing process improvement initiatives

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance • many other opportunities