Helpdesk Support Technician

🔥 0 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗿 South Dakota – Remote

💵 $44.9k - $60.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Provides support to end users for computer, application, system, device, access and hardware issues. • Utilizes technical experience and customer service skill to assist end users to resolve incidents and fulfil requests remotely and escalate as needed. • Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems. • Monitors the problem using applicable systems and tools. • Performs root cause analysis, develops checklists for typical problems and recommends procedures and controls for problem prevention.

🎯 Requirements

• 2-3 years of IT Help Desk Support experience • Effective verbal and written communication skills • Effective problem-solving skills, multi-tasking, and time management skills • Proficient in use of Microsoft Office products • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

🏖️ Benefits

• Work-Life Balance • Generous PTO package • Health benefits effective day 1 • 401K - Excellent company match starting after first full year of employment. • Well-being program • Paid Volunteer Time Off