Customer Support Engineer

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $30 - $52 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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KLA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🤖 Artificial Intelligence

Artificial Intelligence • Semiconductor • Electronics

KLA is a leading global technology company specializing in process-control and process-enabling solutions for the semiconductor and electronics industries. It develops technologies that help in chip manufacturing, including defect inspection, metrology, and process management. KLA leverages advances in artificial intelligence and other technologies to improve quality control and performance in areas such as automotive, IoT, and 5G. Additionally, KLA is committed to diversity and social responsibility through its ESG initiatives and community investments via the KLA Foundation.

📋 Description

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location. • Repair of system level issues are based on CSEs technical knowledge, education, and training. • Ensure equipment enhances customer production. • CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity. • Cross train and assist other field service engineers as appropriate. • The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. • CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.

🎯 Requirements

• Associates or Bachelor’s Level Degree or work experience of 3 years • Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment. • Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment • Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within a defined time period. • Good interpersonal/communication skills in understanding customer needs.

🏖️ Benefits

• medical, dental, vision, life, and other voluntary benefits • 401(K) including company matching • employee stock purchase program (ESPP) • student debt assistance • tuition reimbursement program • development and career growth opportunities and programs • financial planning benefits • wellness benefits including an employee assistance program (EAP) • paid time off and paid company holidays • family care and bonding leave • interns are eligible for some of the benefits listed