Customer Support Engineer

🕒 July 21

🗽 New York – Remote

🗽 New York – Remote

💵 $30 - $52 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KLA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

KLA is a leading global technology company specializing in process-control and process-enabling solutions for the semiconductor and electronics industries. It develops technologies that help in chip manufacturing, including defect inspection, metrology, and process management. KLA leverages advances in artificial intelligence and other technologies to improve quality control and performance in areas such as automotive, IoT, and 5G. Additionally, KLA is committed to diversity and social responsibility through its ESG initiatives and community investments via the KLA Foundation.

📋 Description

• evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location • repair of system level issues based on CSEs technical knowledge, education, and training • ensure equipment enhances customer production • prepare field service reports on all support activity • cross train and assist other field service engineers as appropriate • work independently; occasionally requiring guidance from management • spend at least 50% of time at customer site and/or cleanroom factory environment

🎯 Requirements

• Associates or Bachelor’s Level Degree or work experience of 3 years • Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment • good interpersonal/communication skills in understanding customer needs • must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment, application of diagnostic techniques and practical application of service aids

🏖️ Benefits

• medical, dental, vision, life, and other voluntary benefits • 401(K) including company matching • employee stock purchase program (ESPP) • student debt assistance • tuition reimbursement program • development and career growth opportunities and programs • financial planning benefits • wellness benefits including an employee assistance program (EAP) • paid time off • paid company holidays • family care and bonding leave