Lead Experience Architect, Adobe Journey Optimizer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Journey Architecture & Blueprinting: Design scalable, reusable journey components and logic frameworks aligned with AJO capabilities and business requirements • Create high-level journey blueprints that support personalization and multichannel orchestration • Ensure consistency and feasibility across pods and use cases • Pod Enablement & Design Support: Act as a design lead across agile pods, validating journey logic and supporting AJO builders • Provide reusable templates, documentation, and guidance to accelerate pod-level execution • Promote consistency across pods while enabling flexibility for experimentation and variation • AI Enablement & Optimization: Collaborate with data science and personalization teams to embed NBA logic into journey design • Support multivariant testing strategies and content delivery • Monitor performance and recommend design optimizations based on engagement data • Cross-Functional Collaboration: Partner with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA team members to align on experience design standards and journey logic • Collaborate with Agile pods, personalization teams, and data science to ensure journey blueprints are feasible, scalable, and aligned with enterprise goals • Provide reusable templates, logic frameworks, and documentation to support AJO builders and accelerate enablement across teams • Contribute to governance frameworks for journey logic, personalization rules, and compliance

🎯 Requirements

• Bachelor's Degree in Experience Design, Marketing, Information Systems, or a related field • 5+ years in experience architecture, customer journey design, or marketing technology • 5+ years of experience with Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms • Experience designing scalable, reusable journey frameworks and logic structures • Collaboration skills across Agile pods, data science, engineering, and marketing strategy teams • Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks • Experience working in Agile environments and collaborating across pods

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance