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Hummingbird Healthcare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Hummingbird Healthcare is a company focused on transforming patient access and experience in healthcare systems. By leveraging technology and optimizing processes, Hummingbird helps healthcare providers enhance patient care through standardized, centralized, and anticipatory service models. They offer services including Patient Access as a Service and Epic as a Service, aiming to remove friction in healthcare access and provide personalized experiences for patients and providers. Founded with the belief that healthcare systems should be unburdened, Hummingbird strives to align and manage technology, people, and processes to enable exceptional patient care. With a senior leadership team knowledgeable in operations, patient access, and technology, Hummingbird Healthcare is dedicated to making a significant impact in the healthcare industry.

📋 Description

• Own the design and evolution of Hummingbird's WFM delivery model across all client operations. • Define platform-agnostic WFM standards for forecasting, scheduling cadence, and capacity governance that hold consistently regardless of the underlying system. • Translate operational WFM requirements into design decisions for Hummingbird's Genesys platform build. • Assess WFM maturity for both internal operations and client environments, and deliver actionable recommendations to advance maturity in each. • Partner with the WFM Senior Manager to translate delivery-model standards into day-to-day operational guidance. • Incorporate client-specific delivery feedback into the ongoing evolution of WFM standards. • Guide stakeholders through root-cause analysis and tradeoffs on complex or high-risk WFM engagements. • Document decisions and tradeoffs so teams can execute consistently against the standard. • Teach others to work within evolved WFM models through documentation, coaching, and forums. • Evaluate how AI and automation, including agentic tools, should factor into WFM planning and capacity decisions as human and AI-driven work become part of the same staffing model.

🎯 Requirements

• 8-10+ years of experience in service delivery, operations architecture, or consulting, with a track record designing or governing WFM delivery models, not just executing within them. • Hands-on experience with at least one enterprise WFM platform (Genesys, Talkdesk, Verint, or equivalent), with broad working knowledge across systems valued as much as depth in any one. • Active certification or credential in a relevant WFM or service delivery discipline. • Proven ability to build reusable frameworks and standards that get adopted beyond your immediate team. • Strong systems thinking and sound judgment in high-risk, high-uncertainty work involving delivery models and operational workflows. • A clear point of view on how AI and agentic tools are changing workforce management, including how to plan and manage a hybrid team of human and AI-driven work. • Strong written and verbal communication skills across technical and executive audiences, with the ability to translate WFM fundamentals for stakeholders who don't yet know the space. • Comfort leading through influence and expertise rather than formal people management, and navigating ambiguity across multiple stakeholders.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • More