Demand Operations Administrator

🕒 September 4

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Execute and maintain demand and engagement tooling according to operational standards, documented processes, and governance requirements • Ensure data quality and operational consistency across the revenue technology ecosystem • Investigate and troubleshoot operational issues across supported platforms • Document findings, implement approved solutions, and escalate risks or architectural concerns • Support engagement workflows across Qualified, gifting platforms, 6sense, and 1:1 or account-based outreach workflows • Perform defined execution-level tasks in Marketo under direction from the Demand Ops Technology Admin • Identify opportunities to leverage automation and AI to improve operational efficiency • Complete work through Workfront and JIRA intake, tracking, and prioritization systems • Create and maintain documentation in Confluence for demand processes, tool execution, cleanups, and recurring operational tasks • Collaborate with Demand Ops leadership, business stakeholders, and senior technical resources

🎯 Requirements

• Bachelor's degree in Marketing, Business, Information Systems, Communications, or a related field; equivalent experience may be considered • 3–6 years of experience supporting CRM, marketing automation, revenue technology, or demand generation platforms in a structured operational environment • Working knowledge of Salesforce, Marketo, and demand generation technologies • Ability to support day-to-day administration, operational execution, and system maintenance across a revenue technology ecosystem • Strong troubleshooting and analytical skills • Strong documentation, organizational, and process management skills • Exceptional attention to detail and ability to manage multiple priorities within established deadlines • Effective written and verbal communication skills • Ability to work independently within established processes and governance models • Familiarity with Qualified and 6sense • Experience supporting 1:1 or account-based outreach workflows and conversational engagement configurations • Experience with Workfront and JIRA • Ability to identify and recommend automation and AI solutions • Experience with Google Tag Manager, digital marketing operations, tag management, and campaign tracking • Ability to collaborate with senior technical resources and cross-functional stakeholders

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and giving campaigns/programs