Senior Manager, Clinical Support

Job not on LinkedIn

🕒 January 5

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Hyperfine

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise

Hyperfine is a pioneering architectural firm named Études, which is committed to innovation and sustainability, merging creativity with functionality to redefine architectural excellence. The company offers a comprehensive suite of professional services catering to diverse clients, such as homeowners and commercial developers, focusing on renovation, restoration, consulting, and project management. Through the Études Architect App, it provides collaborative opportunities for architects, showcasing projects and offering exclusive design insights. The firm emphasizes the fusion of imagination and expertise, as reflected in their architectural solutions and thought-provoking articles available through their newsletter.

📋 Description

• Build and lead the global Clinical Support Team, including Clinical Support Specialists and Clinical Account Managers. • Work with VP Commercial and Marketing leadership to set the overall vision and strategic plan for the Clinical Support organization. • Drive customer outcomes, product adoption, and customer experience. • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches. • Recruit and develop high-performing team. • Work closely with the sales management to align on strategies and account opportunities.

🎯 Requirements

• Typically requires 8–12 years of progressive experience, including a combination of the following: • Associate degree in Radiologic Sciences or Bachelor of Science in Nursing (BSN). • 5+ years of hands-on clinical experience in radiology and/or critical care nursing. • 3+ years of experience in a customer-facing role supporting, implementing, or enabling adoption of clinical products or services. • 3–5+ years of experience leading, developing, and scaling clinical support teams in a people-management capacity. • Authorization to work for ANY employer in the U.S.

🏖️ Benefits

• Ability to travel up to 50%, including occasional weekend travel. • Ability to work effectively from a home-based office. • Ability to travel by air and ground as required, including access to reliable ground transportation. • Residence within a reasonable distance of a major airport to support frequent travel.