Technical Customer Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hypernative

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

💳 Fintech

🌐 Web 3

💰 $16M Series A on 2024-09

Cybersecurity • Fintech • Web 3

Hypernative is a security platform designed to prevent exploits in the Web3 space. It provides real-time monitoring, detection, and response to threats, allowing users to keep malicious interactions at bay without disrupting the overall user experience. The platform offers features such as the Hypernative Firewall and Hypernative Screener, which help identify and mitigate risks before they escalate into significant security breaches.

📋 Description

• Serve as the first line of technical support, managing customer tickets and chats in a timely and professional manner • Troubleshoot product, integration, and alerting issues, identify root causes, and escalate complex cases when needed • Partner with Customer Success and Engineering teams to track, reproduce, and resolve technical incidents • Help customers integrate and configure Hypernative APIs, dashboards, and data feeds • Maintain and improve support documentation, FAQs, and self-service resources • Act as a customer advocate by sharing feedback and insights to help drive product improvements • Contribute to process improvements that scale the support function globally

🎯 Requirements

• 3-5 years of experience in technical customer support, DevOps support, or API-based product support, ideally at a SaaS or security company • Strong troubleshooting and diagnostic skills, including logs, APIs, and integrations • Experience with Web3, blockchain infrastructure, or crypto security is advantageous • Familiarity with blockchain concepts such as transactions, gas, smart contracts, on-chain events, and oracles • Familiarity with wallets, including MPC and Multi-Sig • Familiarity with DeFi ecosystems • Excellent written and verbal communication skills • Ability to work across time zones and collaborate asynchronously with distributed teams • Ability to prioritize and manage multiple issues and escalation paths simultaneously • Proactive, customer-first mindset • Basic knowledge of Python is nice to have

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