Revenue Operations Manager – Post Sales

🔥 6 minutes ago

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Hyperproof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📋 Compliance

☁️ SaaS

🔐 Security

Compliance • SaaS • Security

Hyperproof is a comprehensive compliance operations platform that helps organizations efficiently manage their compliance and risk management needs. With 100+ pre-built framework templates, it centralizes compliance tasks, automates repetitive work, and integrates with popular tools like Jira and Asana. Hyperproof is designed to streamline audit processes, risk management, and assist in maintaining security standards across multiple frameworks, helping businesses stay compliant and secure while saving time and reducing audit fatigue.

📋 Description

• Partner with the rest of the BizOps team to design, monitor, and optimize the post-sale handoff, ensuring no customer data or momentum is lost after the contract is signed. • Utilize advanced data analysis techniques to identify trends, patterns, and insights within sales and revenue data, providing actionable recommendations to optimize performance and drive revenue growth. • Own renewals and expansion operations, including forecasting, timeline tracking, and churn analysis. • Design and maintain customer health scoring and journey mapping frameworks. • Own the NPS / voice-of-customer program, structuring feedback loops back to product, engineering, and sales teams. • Support headcount and capacity planning for the post-sales book of business based on customer-to-CSM ratios and implementation volumes. • Continually monitor data quality and completeness across Planhat and Salesforce. • Develop and maintain key performance metrics and dashboards to track the effectiveness of sales operations initiatives and drive informed decision-making. • Define and deploy new processes and systems to drive increased post-sales productivity and customer time-to-value, and drive adoption across front-line teams. • Lead and execute projects aimed at enhancing post-sales support operations, from system implementations to process improvements, in a fast-paced startup environment.

🎯 Requirements

• 3-5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations in a B2B SaaS environment. • Hands-on experience administering post-sales platforms (specifically Planhat, Gainsight, ChurnZero, or similar) combined with a strong working knowledge of Salesforce. • Strong understanding of SaaS post-sales financial metrics (NRR, GRR, LTV, Logo Churn, Time-to-Value). • Bachelor's degree in Business Administration, Finance, Economics, or a related analytical field (or equivalent practical experience). • Proven experience in data analysis, showing an ability to draw actionable insights from raw CRM/CSM data. • Strong project management skills, with the ability to gather highly granular requirements, prioritize tasks, manage timelines, and drive projects to completion in a dynamic startup environment. • Excellent communication and interpersonal skills, with the ability to translate technical concepts to business stakeholders and vice versa. • High attention to detail and a commitment to delivering highly accurate forecasting and reporting.

🏖️ Benefits

• Base salary and equity compensation • Unlimited PTO: strongly encourage to unplug and recharge • 401K which vests immediately, complete with 4% company match • $500 home office stipend • Choose your tech - PC or Mac laptop • Slack channel notifications turn off after 5 pm based on your time zone • Annual company in-person events • Health & Wellness: coverage for medical, dental, and vision - employee and dependents. • 12 weeks of Parental leave and 1 year free diapers and wipes with Honest. • $100 quarterly paid wellness stipend. • Pet insurance discount. • Two Hypercharge weeks of rest where we close company-wide (July & Dec).