VP of Customer Success

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $225k - $250k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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HYPR | The Identity Assurance Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

HYPR is a company that provides a comprehensive identity security solution known as the Identity Assurance Platform. The platform offers passwordless authentication, identity verification, and adaptive risk policy orchestration to enhance enterprise security. HYPR focuses on creating trust throughout the identity lifecycle, helping organizations prevent phishing and other cyber threats. Key integrations include popular identity management systems such as Okta, Azure, and ForgeRock. HYPR serves a variety of industries, including financial services, critical infrastructure, and retail, by offering solutions that improve workforce identity security, customer experience, and regulatory compliance. The company emphasizes a phishing-resistant, passwordless approach to identity security, allowing companies to modernize their security strategies without disrupting user experience.

📋 Description

• Set the overall vision and strategic plan for the Customer Success organization, focusing on driving successful post-sales deployments, customer retention, and customer support • Evaluate opportunities for revenue expansion (seat licenses, product add-ons/cross-sells and other value adds) together with sales team • Work collaboratively with cross-functional teams (Customer Support, Product, Engineering) to resolve internal bottlenecks, identify customer-driven product requests, and deliver daily results to customers • Drive efficiencies in implementation and onboarding to ensure a seamless customer experience • Measure customer satisfaction and implement a plan to respond to feedback and increase reference ability • Grow product adoption through successful onboarding and training initiatives • Be the voice of the customer! Ensure that we can share customer case studies and use cases both externally and internally

🎯 Requirements

• 10+ years experience in leading customer-facing organizations • Ability to manage influence through persuasion, negotiation, and consensus building • Combined background of pre and post-sales experience • Strong empathy for customers and passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Analytical and process-oriented mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Excellent communication and presentation skills

🏖️ Benefits

• Competitive compensation including salary and equity with significant growth potential • Comprehensive benefits package including Medical/Dental/Vision, FSA/HSA, 401k, & more • Generous equipment budget and a customized workstation to ensure success • Stable position in a rapidly growing sector of identity security • Mission-driven culture focused on impactful and cutting-edge work