Strategic Customer Success Manager

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Yoodli AI Roleplays

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

📚 Education

Artificial Intelligence • SaaS • Education

Yoodli AI Roleplays is a SaaS platform that uses AI-powered, real-time roleplay simulations to help individuals and enterprise teams practice and improve communication skills—sales pitches, interviews, presentations, manager coaching, and public speaking. It offers customizable scenarios, multi-persona simulations, instant feedback on content and delivery, analytics to track progress and certification, and integrations with enterprise learning systems; the service is SOC 2 Type II certified and GDPR compliant.

📋 Description

• Manage a book of high-value, strategic customers • Own adoption, outcomes, and renewal readiness across your portfolio • Lead complex renewals • Co-drive expansion strategy in tight partnership with Account Executives • Deliver QBRs and strategic guidance to executive stakeholders • Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint • Provide consultative guidance on strategy and best practices • Drive multithreaded relationships and engagements throughout each customer organization • Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth • Ensure each of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives

🎯 Requirements

• 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager • Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers • Experience leading complex renewal and upsell negotiations in partnership with sales teams • Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders • Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization • Proficient in CRM tools and leveraging AI • Humility, bias for action, and a team-first attitude, with a love for learning

🏖️ Benefits

• Equity opportunities at a fast growing company • Health, dental, vision insurance • 401k plans • Flexible PTO • Free lunches at the office