Provisioning Specialist

Job not on LinkedIn

🔥 12 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ibility LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Ibility LLC is a service-disabled veteran-owned, women-owned, and economically disadvantaged women-owned small business headquartered in the Washington, D. C. metropolitan area. Founded in 2020 by two friends with extensive experience in innovation and digital transformation within the public sector, Ibility specializes in comprehensive healthcare modernization design and implementation. The company is organized into three divisions: Health, Digital Transformation, and Design, allowing a holistic view of the healthcare industry. Ibility uses human-centered design and innovative technological applications to improve healthcare processes and outcomes. The company also offers services such as innovation activation, strategic communication, and competitive prototyping, leveraging platforms like Salesforce for streamlined collaboration and execution. Their client base includes the public sector, private sector, academia, and non-profit organizations.

📋 Description

• Receive, review, validate, and process user provisioning requests submitted through designated request management channels • Validate user information and ensure required identifiers, including EDIPI, FedID, and SecID, are accurately captured and documented • Review User Access Reports (UARs) and related system records to verify requested access does not already exist • Submit service records and provisioning requests through Oracle Health eService and other authorized platforms • Communicate request completion status, deficiencies, or required corrections to requesters and designated coordinators • Process standard, ancillary, and special-case application provisioning requests in accordance with established procedures • Maintain accurate request tracking information, including status updates, service record numbers, and resolution notes • Monitor request queues and ensure timely processing in accordance with established service-level expectations • Escalate processing issues, unresolved requests, or operational risks to leadership as appropriate • Follow and maintain documented SOPs, work instructions, and provisioning guidelines for supported applications • Identify process improvement opportunities and recommend enhancements to provisioning workflows and operational procedures • Support knowledge-sharing initiatives and contribute to maintaining current operational documentation • Ensure compliance with security, privacy, and access management policies throughout the provisioning lifecycle • Partner with User Role Assignment Coordinators (URACs), system administrators, and requesters to resolve access-related issues • Provide timely and professional customer service when addressing provisioning inquiries and deficiencies • Follow up on incomplete requests and coordinate with stakeholders to obtain required approvals and documentation • Maintain clear, accurate, and professional communications across all levels of the organization • Support the Department of Veterans Affairs enterprise provisioning capability and Oracle Health (Cerner Millennium) and associated clinical applications • Contribute to Ibility's operational excellence, continued growth, culture of innovation, and continuous improvement

🎯 Requirements

• Experience supporting identity and access management (IAM), user provisioning, service desk, or comparable operational support functions • Ability to learn and apply Oracle Health (Cerner Millennium) provisioning workflows or similar enterprise healthcare system access processes • Strong attention to detail and accuracy when processing sensitive user identity and access information • Experience performing data validation, data entry, and records review activities • Proficiency with Microsoft Office applications, including Excel and Teams • Strong verbal and written communication skills with the ability to collaborate across stakeholder groups • Ability to work independently, manage competing priorities, and meet established deadlines • Highly organized, dependable, and customer-focused professional with a positive, solutions-oriented mindset • Ability to successfully pass a background investigation and obtain any required government clearance • Associate's or Bachelor's degree, or equivalent combination of education and relevant professional experience • Experience supporting Department of Veterans Affairs (VA) programs or other federal healthcare initiatives • Experience with Oracle Health (Cerner Millennium), Oracle Health eService, or other enterprise healthcare platforms • Familiarity with User Access Reports (UARs), User Role Assignment (URA) processes, and provisioning governance practices • Experience processing ancillary application access requests, including healthcare or clinical support systems • Experience developing or maintaining SOPs, work instructions, or operational documentation • Experience in a help desk, service management, ticketing administration, or provisioning operations environment • Four or more years of experience supporting identity and access management, provisioning operations, or healthcare IT support environments

🏖️ Benefits

• Health, Dental, and Vision Plans • Short Term Disability / Long Term Disability / Life Insurance / Accidental Death and Dismemberment • Health Savings Account • Unlimited Paid Time Off • 11 Federal Holidays Off • 401k