Senior Business Analyst – ServiceNow, High Level Clearance

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $81.5k - $167.6k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

☁️ SaaS

⚡ Energy

💰 $30M Grant on 2021-03

Consulting • SaaS • Energy

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Lead requirements elicitation and refinement sessions with business and technical stakeholders • Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentation • Analyze current-state and future-state workflows to improve service delivery, automation, and user experience • Own requirements quality and traceability from initial discovery through design, development, testing, and release • Partner with ServiceNow architects, developers, and testers to validate requirement completeness, technical feasibility , and alignment with intended business outcome • Identify requirements dependencies, gaps, assumptions, and delivery risks, and facilitate timely resolution with business and technical stakeholders • Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release • Define and document reporting, operational support, and process governance requirements • Facilitate stakeholder alignment and resolve scope or process questions as they arise • Maintain clear documentation and strong requirements hygiene in Agile tools

🎯 Requirements

• Bachelor’s degree in business, information systems, computer science, public administration, or a related field • 6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives • Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanban • Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements • 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization • Experience using Agile collaboration tools such as ServiceNow Agile Development , Jira and Confluence, or similar tools • Must be a U.S. citizen and possess an active Top Secret security clearance, as required by the federal contract • Must reside and perform work within the U.S.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development