Senior ServiceNow CSM Architect - DHS Public Trust

🕒 May 13

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $144.4k - $245.4k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

☁️ SaaS

⚡ Energy

💰 $30M Grant on 2021-03

Consulting • SaaS • Energy

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions. • Translate business processes into detailed technical designs aligned with both short and long term goals. • Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices. • Identify potential delivery challenges early and develop innovative solutions. • Collaborate with project teams to ensure solution designs are implemented accurately and effectively. • Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards. • Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity. • Document integration strategies, data models, and technical roadmaps. • Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness. • Develop and lead quality assurance and testing strategies for technical deliverables. • Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps. • Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients. • Define and enforce security and compliance requirements for all solutions. • Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines. • Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions. • Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery. • Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes. • Mentor and coach team members, support career development, and contribute to best practice frameworks. • Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution. • Lead strategic solutioning efforts, propose innovative approaches, and support go to market initiatives. • Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non-technical stakeholders.

🎯 Requirements

• US Citizenship is required (required by the federal government for this position). • Active Public Trust Clearance (any agency) • Must be able to obtain a DHS Public Trust clearance. • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. • Must have 12+ years of experience implementing or architecting ServiceNow solutions • 3+ years of experience in CSM • Certifications in: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, Certified in CIS - Customer Service Management

🏖️ Benefits

• Reasonable Accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs during the application process.