Customer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🌏 Anywhere in the World

💵 $1.2k - $1.7k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iClosed

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

iClosed is a SaaS scheduling and lead-capture platform designed for high-ticket sales teams. It captures leads before showing booking availability, qualifies and disqualifies prospects, conditionally routes invites to the right closers, automates SMS/email follow-ups, and tracks calls and conversions by channel. iClosed integrates with CRMs, ad platforms (Meta/Hyros), and thousands of apps, and adds features like credit-score enrichment to ensure only buyers reach calendars and improve close rates.

📋 Description

• Support customers over chat, email, and occasional video calls • Provide quick, friendly, patient, and professional customer assistance • Escalate issues to the appropriate internal team and follow them through to resolution • Troubleshoot technical issues and guide users through fixes • Help users connect iClosed with Zapier, Make, n8n, webhooks, and APIs • Suggest improvements to support processes and the product • Provide customer feedback and suggestions to improve the product and support processes

🎯 Requirements

• 1+ year of experience in customer support or a similar role • English: B2 spoken and C1 written • Basic knowledge of web apps and SaaS products, including Intercom, ClickUp, Slack, email, Zapier, Make, n8n, and scheduling tools • Strong communication skills and ability to explain complex things simply • Problem-solving mindset and eagerness to learn • Dedicated and hardworking • Available to work shifts within 8am to 10pm CET • French language skills are nice to have

🏖️ Benefits

• Remote-friendly – work from anywhere • Growth opportunities – expand your skills and career • A supportive team – people who help each other out • Impactful work – help customers and make a difference every day, internally and publicly • A positive, energetic culture • Full-time employment