Icon Health
11 - 50 employees
🤝 B2B
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
B2B • Artificial Intelligence • Healthcare Insurance
Icon Health is a value-based musculoskeletal (MSK) and orthopedic care company that partners with health plans, value-based care organizations, providers, and patients to deliver full-risk, end-to-end orthopedic services. It combines virtual and in-person access to orthopedic clinicians, a national network of aligned providers and facilities, and AI-powered predictive outreach and data-driven provider-efficiency scoring to lower orthopedic spend, improve outcomes (including HEDIS performance), and accelerate patient recovery.
Bilingual Inbound/Outbound Telephone Associate
🔥 13 minutes ago
🗣️🇪🇸 Spanish Required
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Icon Health
11 - 50 employees
🤝 B2B
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
B2B • Artificial Intelligence • Healthcare Insurance
Icon Health is a value-based musculoskeletal (MSK) and orthopedic care company that partners with health plans, value-based care organizations, providers, and patients to deliver full-risk, end-to-end orthopedic services. It combines virtual and in-person access to orthopedic clinicians, a national network of aligned providers and facilities, and AI-powered predictive outreach and data-driven provider-efficiency scoring to lower orthopedic spend, improve outcomes (including HEDIS performance), and accelerate patient recovery.
📋 Description
• Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries. • Booking, canceling, and rescheduling patient appointments • Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients. • Processing referrals, preparing and scanning medical records, and performing data entry. • Acting as a liaison between patients, medical staff, and other departments.
🎯 Requirements
• Bilingual - Spanish Required • HS Diploma or Equivalent • Healthcare Experience a Plus! • Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction. • Comfort with technology including phone systems, email, documentation management systems, EHR systems
🏖️ Benefits
• Benefits Package Available • Icon Health is proud to be an Equal Opportunity Employer. • We are committed to building a diverse and inclusive team.
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