Surgical Care Navigator

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Icon Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

B2B • Artificial Intelligence • Healthcare Insurance

Icon Health is a value-based musculoskeletal (MSK) and orthopedic care company that partners with health plans, value-based care organizations, providers, and patients to deliver full-risk, end-to-end orthopedic services. It combines virtual and in-person access to orthopedic clinicians, a national network of aligned providers and facilities, and AI-powered predictive outreach and data-driven provider-efficiency scoring to lower orthopedic spend, improve outcomes (including HEDIS performance), and accelerate patient recovery.

📋 Description

• Conduct outreach to potential surgical patients • Administer assessments to identify care goals, barriers, and support systems. • Act as an advocate and educator for patients, ensuring they understand their treatment plans and available resources. • Assist with appointment scheduling, transportation, referrals, and care coordination. • Support post-operative follow-ups and care coordination to enhance experience and quality of care. • Track and document patient-reported outcomes (PROs) and feedback. • Serve as a liaison among patients, providers, and internal teams. • Promote evidence-based orthopedic care and patient-centered practices. • Support quality improvement efforts by analyzing trends and addressing care concerns. • Use multiple internal (e.g. EMR and digital tools) and external systems to facilitate patient scheduling of appointments, and ensure smooth communication between health plan members, providers and Icon. • Use approved scripts and document interactions accurately. • Handle inbound calls, warm transfers, and participate in peer side-by-side coaching as needed. • Maintain HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

🎯 Requirements

• Minimum 3 years of clinical experience (MSK, orthopedic, or value-based care preferred). • Strong interpersonal, written, and verbal communication skills. • Proven problem-solving ability and initiative. • Comfort with technology and experience (Zoom, Google Suite, electronic health records, call center systems preferred), and comfort learning new technology. • Comfort with ambiguity and experience in fast-paced environments and/or startups. • A quiet working space. • Present a positive and professional demeanor to clients, health plan members, clinicians, and co-workers. • Bilingual (Spanish/English) is a plus

🏖️ Benefits

• Flexible schedule • Flexible spending account • Full Benefits on date of hire