Internet Support Specialist

🔥 14 hours ago

🌵 Arizona, Kansas, +3 more states – Remote

🌵 Arizona – Remote 🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IdeaTek

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤝 B2B

Telecommunications • B2B

IdeaTek is a telecommunications company specializing in fiber-delivered internet solutions. With an entirely fiber-based network, they provide ultra-fast and reliable internet services to communities in central and south Kansas. Celebrated for their customer service, which is available 24/7, IdeaTek aims to bring progressive technology to its users, ensuring high-speed connectivity and various telecommunication options such as VoIP and eFax.

📋 Description

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently • Provide a consistently high level of service to existing IdeaTek customers • Collaborate with internal teams to ensure timely resolutions and positive customer outcomes • Identify trends or recurring issues and share insights to support process improvements • Proactively follow up to confirm issues are resolved and expectations are met • Demonstrate empathy, patience, and professionalism in every customer interaction

🎯 Requirements

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role • Demonstrated aptitude for technical troubleshooting • Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed • Ability to work effectively in a collaborative, team-oriented environment • Previous experience in an internet service provider (ISP) environment is helpful • Familiarity with CRM, ticketing, or customer support systems is helpful • Experience explaining technical concepts in a clear, customer-friendly way is helpful • Strong problem-solving skills with a genuine desire to find solutions • Demonstrated ability to think creatively when helping others • High attention to detail with a focus on accuracy and follow-through • Commitment to delivering service that consistently exceeds expectations • Must be located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri • This role is not eligible for Visa sponsorship • This role is not eligible for relocation

🏖️ Benefits

• Competitive pay + bonus potential • Medical, dental, vision, and life insurance • 401k with match • Free coaching/counseling for employees & families • Free internet service (if available in your area) or internet reimbursement • Tuition reimbursement for personal and professional growth • Community engagement opportunities • Culture that values results, effort, and integrity