IT Service Management Manager

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $112.7k - $169.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

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IDEX Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1988

🔬 Science

⚕️ Healthcare Insurance

🚗 Transport

Science • Healthcare Insurance • Transport

IDEX Corporation is a global company renowned for producing mission-critical components that impact daily life. Their product portfolio includes precision components used in DNA sequencing, firefighting tools like the Hurst Jaws of Life, and fluid and metering technologies essential in various industrial sectors. Additionally, IDEX operates in the health and science sectors, where they develop liquid subassemblies and precision equipment for handling and analysis. Their diverse product lineup extends to firefighting and safety equipment, fluid handling technologies, and high-end solutions that facilitate medical research and safety operations.

📋 Description

• Own the ServiceNow platform strategy, roadmap, governance model, and overall platform health • Establish platform standards, release management practices, and enhancement prioritization • Manage ServiceNow vendors, implementation partners, and support providers • Lead the maturity and continuous improvement of Incident, Problem, Change, Request, Knowledge, and Configuration Management processes • Develop and execute the ServiceNow automation and AI roadmap • Establish executive dashboards and reporting for platform health, service performance, process maturity, and roadmap progress

🎯 Requirements

• 7+ years of IT Service Management, ServiceNow, or enterprise platform experience • 5+ years of ServiceNow administration, platform ownership, or service management leadership experience • Experience with ITSM, CMDB, Discovery, Asset Management, and ServiceNow governance • Experience managing third-party partners and outsourced support teams • Preferred Certifications: ITIL Foundation or higher, ServiceNow CSA certification, ServiceNow CIS certifications preferred, PMP or Agile certifications are a plus.

🏖️ Benefits

• Health benefits • 401(k) retirement savings program with company match • PTO • Performance based bonus plan