Access Control Technical Support Specialist

🕒 August 19

🤠 Texas – Remote

🤠 Texas – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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igloo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

igloo is a company that specializes in smart access technology, providing innovative security solutions such as smart locks and access management systems. Their products include features like offline access capability, customizable PIN codes, and durable designs suited for various environments. igloo's mission is to transform how property owners secure and manage access to their homes and shared assets, enabling greater convenience and security without the constraints of traditional locking systems.

📋 Description

• Review, diagnose and resolve customer technical door hardware questions for igloo hardware, including smart deadbolts, smart padlocks and keyboxes, Bluetooth door controllers, and access control components such as readers and bridges • Review, diagnose and resolve customer technical questions for igloo software solutions, including web dashboards, apps, and basic API support • Assist on-site technicians or clients with low voltage wiring configurations, power supply issues, and diagnostics of igloo door control products • Clearly document support issues and resolution within company tools • Provide remote and/or onsite training and application support to strategic customers when needed • Install, test and evaluate new igloo products; provide feedback for operational and support improvements • Collaborate with the product team to ensure supporting product documentation is complete and accurate • Collaborate with the software development team to troubleshoot and resolve technical integration issues needing escalation • Travel for onsite training, troubleshooting, conference support or other in-field activities as needed

🎯 Requirements

• 5+ years in door hardware and access control installation and/or troubleshooting roles • 4 year technical degree, or equivalent experience • Experience handling challenging technical issues with a calm and methodical approach • Fundamental understanding of electrical circuits, AC/DC power supplies, relays, and the use of a digital multimeter • Ability to actively listen to a problem, and systematically develop a troubleshooting path without following a defined script • Experience managing schedules; ensuring issues are resolved in a timely manner • Comfortable with API, SDK, and software troubleshooting, not necessarily a developer, but able to engage in technical discussions • Detail oriented; ability to clearly document issues and procedures within CRM tools • A curious mindset to question and identify better ways to train and troubleshoot igloo solutions • Ability to thrive in a fast-paced, agile environment and willingness to wear multiple hats • Strong team player with excellent cross-functional collaboration skills • Highly resourceful, capable of working independently with minimal supervision • Willingness to periodically work across time zones in an international organization • Preferred but not required: Experience in property management, multifamily operations, rental portfolio management, and/or access control solutions

🏖️ Benefits

• Potential for extension or permanent full-time conversion based on performance and project pipeline • Remote and/or onsite training and application support opportunities • 20% travel possible, with potential to increase for onsite training, troubleshooting, conference support or other in-field activities