Director, Product Management – Global Customer Experience

🕒 May 20

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• The Director, Product Management - Global Customer Experience will lead the global digital customer experience across desktop web, mobile web, and native apps. • This role will oversee product strategy, roadmap execution, experimentation, and cross-functional delivery for key commerce experiences including Product Detail Pages (PDPs). • Define and drive the global product vision, strategy, and roadmap for customer experience initiatives across desktop, mobile web, and native apps. • Collaborate with Engineering, Design, Analytics, Data Science, Marketing, SEO, Merchandising, and Operations teams.

🎯 Requirements

• Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce or digital consumer platforms. • Proven experience owning large-scale customer-facing digital experiences across web and mobile platforms. • Strong expertise in ecommerce conversion optimization, merchandising, personalization, and customer journey management. • Understanding of SEO, SEM, content optimization, and digital acquisition funnels. • Experience leading global product initiatives across multiple international markets. • Demonstrated success managing cross-functional teams and influencing executive stakeholders. • Strong analytical skills with experience using experimentation frameworks and product analytics tools. • MBA or advanced degree preferred.

🏖️ Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. • Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. • Employees will enjoy paid holidays throughout the calendar year. • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.